Nitecore UK Delivery and Returns Policy 

 

UK Delivery

Free Royal Mail 24 delivery on all orders over £30. Orders over £50 will be sent by Royal Mail Tracked 24.

All orders placed before 3.30pm Monday to Friday (excluding public holidays) will be dispatched the same day.

For orders under £30 there is a charge of £2.99 for Royal Mail 24 delivery.

There is also a Royal Mail Special Delivery option which guarantees delivery by 1pm the next working day. Please note that Saturday and Sunday are NOT considered as working days and your order MUST still be placed before 3.30pm for this service. This option costs £4.99

Large parcels may be sent by a next day courier other than Royal Mail.

 

 

EU Delivery

All European destinations will be charged £4.99 shipping per order.

Orders over £50 will be sent by Royal Mail Airmail International Tracked.

Orders placesd before 3pm Monday to Friday will be dispatched the same day. Orders placed over the weekend will be sent out on Monday.

Average delivery time for European destinations = 2-3 days.

 

Outside EU Delivery

All non European destinations will be charged a flat rate of £6.99 shipping per order.

Orders over £50 will be sent by Royal Mail Airmail International Tracked.

Orders placed before 3pm Monday to Friday will be dispatched the same day. Orders placed over the weekend will be sent out on Monday.

Average delivery time to countries outside the EU = 5 days.

 

Payment

We accept all major credit and debit cards via our secure payment page.

Our online shopping cart is powered by RomanCart, and the payment process is protected by industry leading fraud prevention systems.

Paypal is also accepted.

 

Warranty and Returns

All our products come with a 14-day refund or exchange guarantee, although we may be unable to refund any postage costs incurred. We do our utmost to ensure that you receive your order in pristine condition.

To qualify for a refund or exchange the product must be in new and unused condition and in its original packaging. We recommend that you return items using recorded delivery. Please ensure items being returned have a note clearly stating order number and reason for return. If this is not carried out it can delay the processing of the refund or exchange. This does not affect your statutory rights.

In the unlikely event that a product arrives damaged or faulty, please send an e-mail to sales@nitecore.co.uk We will give you a returns number and a refund or replacement will be processed within 7 days of us receiving the returned item(s). This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.

 

Privacy Notice

We place a high priority on your privacy and will only use information collected from you in accordance with the Data Protection Act 1998.

We will use that information only to process your order and provide you with the best possible service.

All orders places with us are processed through a Secure Server Layer that encrypts all information before it is transferred from your P.C.

If you have any questions regarding our privacy policy or how we use your information please contact us.

 

Waste Battery Regulations

Under the Waste Battery Regulations, AJC Trading are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (PLEASE DO NOT POST). Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.