UK Delivery
Any orders which contain:
• Power Banks
• Li-ion Batteries without a compatible device
• A device with more than two spare Li-ion batteries
• More than four Li-ion batteries in total
Will be sent Royal Mail 48 Tracked. Due to restrictions sending power banks and Li-ion batteries by air, we are unable to send the above items to the following postcodes: ZE, BT, GY, IM, IV 40 49 51, JE, KW 15-17, HS, KA27-KA28, PA20-38 41-49 60-78 80, PH41-44, PO30-41, TR21-25
All other orders will be sent Royal Mail 24 Tracked
Free Royal Mail delivery on orders over £50. For orders under £50 there is a charge of £3.99 for delivery.
All orders placed before 3.30 pm Monday to Friday (excluding public holidays) will be dispatched the same day.
Royal Mail Special Delivery Guaranteed Next Day Service is available at £5.99 per order excluding orders for:
• Power Banks
• Li-ion Batteries without a compatible device
• A device with more than two spare Li-ion batteries
• More than four Li-ion batteries in total
Payment Options
We accept all major credit and debit
cards via our secure payment page. MasterCard, Maestro and Visa.
Payment can also be made via Paypal.
Please click the 'Checkout with PayPal' button if you wish to use your Paypal
Account.
Our company name will appear on your
bank statement as 'AJC Trading'.
Payments are taken at the time of ordering.
Warranty
and Returns
All our products come with a 14-day
refund or exchange guarantee, although we may be unable to refund any postage
costs incurred. We do our utmost to ensure that you receive your order in
pristine condition.
To qualify for a refund or exchange
the product must be in new and unused condition and in its original packaging.
We recommend that you return items using recorded delivery. Please ensure items
being returned have a note clearly stating order number and reason for return.
If this is not carried out it can delay the processing of the refund or
exchange. This does not affect your statutory rights.
In the unlikely event that a product
arrives damaged or faulty, please send an e-mail to [email protected]. We give you a returns number and a refund or replacement will be processed
within 7 days of us receiving the returned item(s). This promise does not cover
faults caused by accident, neglect, misuse or normal wear and tear.
Any order shortages should be reported within 2 working days of receiving the order. If an order is received incomplete please keep the packaging.
Please note: We are unable to accept returned power banks or batteries once they have been opened from their package. Please make sure the batteries are compatible with your device before opening.
Warranty Details
Lighting products (without built-in battery) - 60 months
Lighting products (with built-in battery) - 24 months
NPS, NB Series - 18 months
Chargers, NL Batteries - 18 months
IMR/NI/INR Batteries - 3 months
Textiles - 3 months